Web based support when you need it.

• Our support team is on hand to help our customers get the most from their website.
• We have dedicated support portal for our customers to help them to manage their website and to enable them to raise tickets and manage all their enquiries.
• Monthly maintenance and support packages available from PLUS, PRO and through to CRITICAL.

We can help with all your website needs

• Sometimes your problem may not be support related but instead functional or development related. We are still available to help and one of our design, development or marketing team will be able to find a solution for you whatever your problem.

We are on hand to help

Sometimes despite best endeavours things can go wrong.
No matter what the problem is with your website our support team is on hand to help.
We provide our customers with design, development, hosting and digital marketing solutions.
If you have a problem with any of the services that we are providing our support team will ensure that right person is allocated to you to help solve the problem.

Our support services cover the following:

• All fixes relating to accepted functionality / content developed by Newedge
• Website hosting related issues
• Email hosting related issues
• Requests for minor content changes (such as an image change, or wording)
• Advice on usage of the CMS and the Newedge developed pages
• Additional training on your CMS
• Tips and help on how to get the most out of your website